PrivacyPolicy

Welcome to Thiqatech (“we”, “our”, or “us”). We are a software development and digital solutions company based in the Sultanate of Oman, serving businesses in Oman and across the Gulf Cooperation Council (GCC).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at https://thiqatech.com/, contact us, or inquire about our products and services.

By using our website, you acknowledge that you have read this Privacy Policy.

Depending on how you interact with our website and services, we may collect the following information:

Information you provide to us

• Name and contact details, such as your email address and phone number.
• Company name and job title, if provided.
• Information about your project, service requirements, or business inquiry.
• Any other information you voluntarily include in a message or communication.

Information collected automatically

When you visit our website, certain technical information may be processed, such as your IP address, browser type, device information, pages visited, and basic usage data. Our hosting server may record this in standard access logs, and Google Analytics collects usage information as described in section 11.

Cookies and browser storage

Our website uses essential browser storage to remember your preferences, such as your selected language and your cookie choice. Analytics cookies are set only if you accept them in our cookie banner.

We may use personal information to:

• Respond to inquiries and requests for quotations.
• Understand your business requirements and discuss suitable solutions.
• Provide information about our software, products, and services.
• Communicate with you about a project or business relationship.
• Maintain business records and improve our website and services.
• Protect our website, prevent misuse, and comply with legal obligations.

We will not use your personal information for unrelated purposes in ways that are incompatible with the purposes described in this policy, unless permitted or required by law.

You may contact Thiqatech through our website, email, or WhatsApp.

When you submit an inquiry, the information you provide may be processed through the communication method and service you choose. For example, clicking an email or WhatsApp link may open your email application or WhatsApp with a prepared message.

Our website contact form does not send your details to our servers or store them in a database. It prepares an email or WhatsApp message that you review and send yourself from your own email application or WhatsApp.

Messages sent through email or WhatsApp may be processed and stored by the relevant service providers under their own terms and privacy policies.

Please avoid sending passwords, payment card details, or other highly sensitive information through ordinary contact forms or messaging channels.

Where applicable, we process personal information on the basis of your consent, steps taken at your request before entering into a contract, performance of a contract, our legitimate business interests, or compliance with legal obligations.

The appropriate basis depends on the purpose and circumstances of the processing and applicable law.

We do not sell personal information.

We may share information where necessary with:

• Email, hosting, website infrastructure, and communication providers.
• Analytics providers (Google Analytics), only if you accept analytics cookies.
• Professional advisers and service providers assisting our business.
• Government authorities or other parties where disclosure is required or permitted by law.

We take reasonable steps to ensure that service providers handling personal information are subject to appropriate safeguards.

Some service providers may process information outside Oman or your country of residence. Where applicable, we will take reasonable steps to ensure that such transfers comply with relevant legal requirements and that appropriate safeguards are in place.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, managing business relationships, resolving disputes, maintaining required records, and meeting legal obligations.

Retention periods depend on the nature of the information and the circumstances. When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable law.

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, or method of electronic transmission can be guaranteed to be completely secure.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where applicable.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing.
• Raise a concern with the relevant data protection authority.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

Our website may use essential technologies to support its operation and remember your preferences.

We use Google Analytics to understand how visitors use the website. Analytics cookies are set only if you choose “Accept” in the cookie banner. Until you choose, or if you decline, Google Analytics runs in a cookieless mode that sends limited, anonymous signals. You can change your choice at any time using “Cookie settings” at the bottom of every page.

You can also manage cookies through your browser settings. Disabling certain technologies may affect some website functions.

Our website may contain links to third-party websites or services, including WhatsApp and external platforms.

We do not control the privacy practices, security, or content of those third parties. Your use of their services is subject to their own terms and privacy policies.

We recommend reviewing those policies before providing personal information to a third party.

Our website and business services are intended for businesses and general audiences, not specifically for children. We do not knowingly seek to collect children's personal information through our business inquiry channels.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

We may update this Privacy Policy when our website, services, or legal obligations change. The updated version will be published on this page with a revised date.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Thiqatech

Email: info@thiqatech.com

Phone: +968 72722800 / +968 72225467

Location: Sultanate of Oman

Website: https://thiqatech.com/